Instant Remote IT Support & Screen-Sharing Portal
Secure, on-demand remote support for workstations, servers, cloud infrastructure, and network systems worldwide. Connect directly with an MTS certified technician in minutes.
Download Your Remote Support Client
Select your operating system below to download our secure, lightweight quick-support application. No administrative installation required — simply run the client and share the 9-digit code with your MTS technician.
Splashtop SOS for Windows
Instant single-file executable • Zero permanent setup
- Instant .EXE launch — standard user friendly (no admin privileges needed)
- End-to-end 256-bit AES military-grade encrypted remote connection
- Displays instant 9-digit session code to read to your MTS technician
Splashtop SOS for Mac
Native DMG package • Gatekeeper & Apple Notarized
- Optimized for M1/M2/M3/M4 Apple Silicon & Intel 64-bit Macs
- Apple Gatekeeper verified with zero residual background software
- Displays instant 9-digit session code to read to your MTS technician
How a Remote Support Session Works
No complicated setups. You remain in complete control of your workstation at every second.
1. Contact Support
Call our direct dispatch hotline at (212) 687-8324 to speak live with an on-duty MTS systems engineer.
2. Download Support App
Click your OS above to download our lightweight client. Open the file — zero administrative installation needed.
3. Share 9-Digit Code
Read the 9-digit one-time code shown in the app to your technician to initiate an encrypted screen-share.
4. Resolved & Cleaned
We fix the issue live. Once closed, the session terminates immediately with zero residual software.
Enterprise-Grade Security & Privacy Guaranteed
All screen-sharing transmissions use end-to-end 256-bit AES encryption. Sessions cannot be initiated without your explicit permission, and all connections are instantly severed when the session is closed. Fully HIPAA, SOC 2, and PCI-DSS compliant.
Hardware Outage or Network Down Completely?
If your machine cannot connect to the internet or has experienced severe hardware failure, we dispatch certified on-site technicians throughout New York City and Long Island.