Privacy Policy
My Tech Solution, INC Effective Date: 2026
My Tech Solution (“MTS,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit mtsfix.com, use our IT services, or receive text messages (SMS) from us.
1. Information We Collect
We may collect the following information:
- Contact information: name, business name, job title, email address, mailing address, and phone or mobile number
- Account and service information: support ticket details, device and system information, service history, and account credentials needed to provide IT support
- Communication records: emails, calls, text messages, and support requests you send to us
- SMS consent records: the date, time, and method you used to agree to receive text messages
- Website usage data: IP address, browser type, pages visited, and cookies used for basic site functionality and analytics
2. How We Use Your Information
We use your information to:
- Provide, manage, and support our managed IT, cybersecurity, and technology services
- Respond to your inquiries and support requests
- Send support ticket updates, technician appointment reminders, service and outage notifications, and account-related messages
- Send one-time verification codes (2FA) for account security
- Process billing and maintain business records
- Improve our services and website
- Comply with legal obligations
3. SMS / Text Messaging
If you agree to receive text messages from MTS, we may send you support ticket updates, appointment reminders, service notifications, responses to your inquiries, and verification codes.
- Message frequency varies.
- Message and data rates may apply.
- To opt out, reply STOP to any message. You will receive one confirmation message, and then no more texts.
- For help, reply HELP, call(212) 687-8324, or email info@mtsfix.com
- Agreeing to receive text messages is not a condition of purchasing any service.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. No phone/mobile number information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We will not sell, share, or rent your SMS opt-in information to any third party for any reason other than to deliver the specific services associated with our messaging program. However, we may share your personal data, including your SMS opt-in or consent status, with third parties that assist us in providing messaging services, such as platform providers, phone carriers, and other vendors involved in delivering text messages.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We share information only:
- With service providers who help us operate our business and deliver services, such as messaging platforms, phone carriers, cloud hosting, ticketing systems, and billing providers. These providers may use your information only to perform services for us.
- When required by law, subpoena, or legal process, or to protect our rights, property, or safety
- In connection with a business transfer, such as a merger or acquisition, subject to this policy
5. How We Store and Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information. These include encryption, access controls, multi-factor authentication, and secure systems. We keep your information only as long as we need it to provide our services, meet legal and business obligations, or resolve disputes. No method of transmission or storage is 100% secure, but we work to protect your data using industry-standard practices.
6. Your Choices and Rights
- Opt out of text messages: Reply STOP at any time.
- Opt out of emails: Use the unsubscribe link or contact us.
- Access, correct, or delete your data: Email info@mtsfix.com or call (212) 687-8324. We will respond within a reasonable time, as required by applicable law.
7. Cookies
Our website may use cookies for basic site functionality and analytics. You can turn off cookies in your browser settings, but some site features may not work properly.
8. Children’s Privacy
Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
My Tech Solution, INC
(212) 687-8324
Email: info@mtsfix.com
Website: https://www.mtsfix.com